Re: [boost] Reference to SF tracker is important

From: David Abrahams (dave_at_[hidden])
Date: 2005-07-13 09:37:34

"John Maddock" <john_at_[hidden]> writes:

>>> A lot of people will prefer anonymous web form over the need to
>>> subscribe to a moderated mail list in order to report a bug or post
>>> a suggestion.
>>
>> Well, that's a problem too.  People often leave off their SF userid or
>> other identifying information, so when we follow up to the tracker
>> items we have no idea whether the reporter sees the reply.
>
> That to me is a big issue: I've closed several issues because the submitter 
> was anonymous, and posted insufficient information to get even close to 
> reproducing their problem, and requests for more information went 
> unanswered.  There was even a recent case of someone who posted the same 
> query *four times* even though there had been a reply to the first query he 
> posted.  Presumably he expected the reply to reach him by magic :-O
>
> Is it possible to insist that all posts to the tracker are from folks who 
> are logged on?  The gcc bug tracker does that and it works very well IMO.

I don't think we can do that with the SF tracker, but there are better
systems.  For example, we could use BugZilla (same as the GCC tracker)
;-)

-- 
Dave Abrahams
Boost Consulting
www.boost-consulting.com