Re: [boost] Reference to SF tracker is important

From: David Abrahams (dave_at_[hidden])
Date: 2005-07-14 09:27:30

Aleksey Gurtovoy <agurtovoy_at_[hidden]> writes:

> David Abrahams writes:
>>> It isn't referenced on the home page. 
>>
>> Sure it is.  "Request Support" in the left-hand column.  It probably
>> could be more prominent, and more routes to the tracker should be
>> better emphasized, e.g. through the "Report Bugs" and "Suggest
>> Features"  links.  Those two pages tend to discourage using the
>> tracker, but now that tracker entries get automatically sent to the
>> lists, I'd say we should explicitly encourage it and discourage
>> sending these reports to the lists.
>
> I disagree. The fact that they are sent to the list doesn't mean that
> the submitter follows the list, which in its turn means that if you
> want to make sure that they see your reply, you and anybody else who
> might have something to say should reply on the tracker itself, 

Right.

> which is a pain

Only a slight one.  You get a link to click through.  It's much less
painful than what the submitter had to go through to set up the
tracker item initially.

> and greatly reduces chances of the submitter getting a reply, in
> particular because people who are not library maintainers but are on
> the list and might have something to say most definitely won't go to
> the tracker to do that.

Well, there's always the chance of changing the culture to encourage
people to do so.

-- 
Dave Abrahams
Boost Consulting
www.boost-consulting.com